Easy methods to observe Trustpilot and simplify your HR processes to drive success globally – Sage Recommendation United Kingdom


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1.6k shares, 133 points
Easy methods to observe Trustpilot and simplify your HR processes to drive success globally – Sage Recommendation United Kingdom

Right here’s the scene: in simply 14 years, you’ve grow to be an internationally recognised model. You use in 10 areas throughout eight nations, and also you’ve greater than doubled your headcount previously six years alone.

You’ve grown exponentially, however you’re nonetheless managing your folks on techniques you introduced on when the enterprise was a lot smaller and also you’re urgently in want of an improve.

You want HR expertise that may work seamlessly throughout a number of territories and currencies.

Tech that’s versatile sufficient to be configured any approach you want, permitting you and your workforce to handle every thing in-house as you head in direction of a fair larger interval of enlargement.

That is precisely the problem that confronted Trustpilot.

As Amalie Lange, Head of Individuals Operations and Methods at Trustpilot, explains: “With progress and enlargement, we wanted to scale up our HR and Individuals system.

“We would have liked a spot not solely to retailer all of our rising knowledge, but in addition to automate and streamline our processes globally.”

On this article, we discuss in regards to the challenges that Trustpilot had with its HR processes, how expertise proved to be a fruitful resolution, and what what you are promoting can do to observe swimsuit.

Right here’s what we cowl:

What’s Trustpilot and what was its problem?

Based in Denmark in 2007 by present CEO Peter Holten Mühlmann, Trustpilot grew at lightning-fast pace to grow to be one of many largest evaluation websites on the web.

By 2013, it had workplaces in New York and London. And by 2014, round 325 workers labored for the corporate.

Over the course of the last decade, Trustpilot attracted thousands and thousands of {dollars} in funding from a variety of traders, and received profitable contracts with the likes of Facebook and Google.

By 2021, it was receiving in extra of 1 million critiques per 30 days and a call was made to float on the London Inventory Change.

As of right now, the corporate has greater than 700 members of staff, representing more than 40 nationalities.

As a rising international firm, nonetheless, Trustpilot wanted to function each globally and domestically from one single safe system of report.

It needed to be value efficient, intuitive, versatile and capable of function seamlessly throughout a number of workplaces around the globe.

It additionally wanted to combine its earlier HR information, together with headcount, worker time, reporting, onboarding and offboarding – all of which had been dealt with manually previously.

Amalie says: “It took six hours a month to manually create experiences for the corporate’s vice presidents.”

The position of expertise

Enter cloud HR.

A single international cloud HR and People system enabled Trustpilot to seamlessly align its HR processes into one easy-to-use platform aligned globally and regionally

It used automated workflows to unlock their HR workforce’s time and interactive configurable self-service dashboards to permit for higher reporting and enterprise decision-making.

This gave Trustpilot full visibility over its international workforce throughout all markets.

It allowed the corporate to make HR processes constant globally, with reporting faster and simpler than ever earlier than.

Amalie says: “Our experiences are routinely generated and delivered every month, saving virtually in the future a month on reporting alone.”

One of many key advantages of a centralised system is that it allowed Trustpilot to create a single, constant onboarding programme with international attain.

Beforehand, onboarding had relied on the HR and Individuals workforce sending customized emails to every new joiner, which means the common time to onboard a brand new joiner was round 90 minutes.

Now, with various these processes automated, it takes simply half-hour.

With 170 folks becoming a member of Trustpilot within the first 4 months of 2021, that’s a complete of 10,000 hours saved.

Up to now, new joiners had completely different experiences relying on which workplace they joined. Some got firm merchandise, whereas for others welcome emails didn’t at all times arrive on time.

Now each new joiner will get despatched by way of automated workflows:

  • A welcome e-mail – at all times on time
  • A welcome video
  • An organization handbook
  • Starter FAQs
  • HR insurance policies
  • A personalised onboarding plan.

This implies workers globally get a constant onboarding expertise, irrespective of the place they’re primarily based – and it’s all delivered routinely.

On day one, the system routinely reminds the supervisor to nominate a buddy, and flags IT to provide the brand new starter with the required gear, serving to to ship the identical excessive normal of onboarding each time.

What’s extra, each piece of communication a brand new joiner receives may be personalised, so as to add to the expertise.

That is particularly necessary to corporations which are continually increasing into new areas, like Trustpilot.

Hey automated HR

It’s not simply onboarding that’s been sped up and simplified globally, as a result of automation capabilities of a cloud HR system.

Trustpilot has streamlined different HR processes too, with knowledge instantly seen to assist decision-making, together with probation durations, work anniversaries, and pay – from salaries and on-target earnings, to commissions and bonuses.

Customisation has additionally enabled Trustpilot to offer its workers a personalised expertise, tailor-made to their wants.

“One of the vital spectacular parts,” says Amalie, “is the power to customize it and add workflows relying on the enterprise want and area.”

And Trustpilot has began to make use of its system to gather and analyse knowledge.

As an illustration, the corporate is at present exploring how its workers want to return to the workplace, with the platform permitting for environment friendly data-gathering via surveys with customised fields and formulation.

In the meantime, automation has streamlined processes, Amalie explains: “[It] permits us to customize a lot by way of the workflows and processes we will automate. And that makes our lives a lot simpler.”

A single cloud HR system: Enabling worldwide progress

Trustpilot is hurtling into the following stage of its international enlargement – and nobody is having fun with the advantages greater than the HR and Individuals workforce.

Amalie says: “Now we now have the entire job structure library in Sage Individuals, we will use as an inside benchmark throughout all our international workplaces.

“That may have by no means been potential with out Sage Individuals.”

Spending much less time on admin has enabled Trustpilot’s HR and Individuals workforce to deal with extra strategic initiatives.

From streamlining processes to offering higher worker experiences, they now play an important position in Trustpilot’s international enlargement.

As Amalie places it: “We spend extra time on beneficial insights now and focus extra on strategic workforce planning – issues that add worth to the enterprise.

“[Having the right cloud HR system] has helped our organisation mature as we develop, and we’re not accomplished but. We all know that with the multi-functionality and the limitless customisation of the software program, we will adapt, increase and take a look at new issues.”

Easy methods to allow your progress ambitions with HR tech

Are you trying to develop what you are promoting globally, identical to Trustpilot?

It’s very important to decide on a extremely extensible, versatile and configurable HR and Individuals system that may develop and scale with you.

Whereas we’ve lined fairly a couple of of those already, right here’s 5 areas to think about with regards to selecting an HR and Individuals system to help worldwide progress:

  1. Flexibility: Search for a system that’s extremely versatile so you’ll be able to handle a number of languages, and seamlessly adapt to native variations on coverage and compliance, for instance.
  2. Automation: Select software program that may automate processes throughout areas, so the enterprise can scale shortly and simply, enabling your HR workforce to deal with extra strategic duties.
  3. One single supply of reality: Handle native compliance with automated coverage updates from one central system.
  4. Complete reporting: Harness the facility of your folks knowledge to make fast, knowledgeable and actionable choices, at a neighborhood and international degree.
  5. Digital worker experiences: Select a system that may create constant world-class worker experiences, irrespective of the place workers are primarily based, with a digital expertise that drives productiveness and retention.

If you happen to can deliver on board an HR and Individuals system that covers these 5 areas, you’ll have set your HR workforce and organisation up properly to realize international success.

Take a self-guided interactive tour of Sage People to see the way it can drive worldwide enlargement right now, or learn Trustpilot’s full success story to be taught extra.


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